IMPORTANT UPDATE: Returning to a “new normal”.

IMPORTANT UPDATE: Returning to a “new normal”.

Customer Update COVID-19          

To all of our tenants and visitors,

From Wednesday, 14^th May, 2020, in accordance with Government advice to the estate agency industry; our Newhaven offices will now be open again.

Under the continual updates and new Health Guidelines being introduced to reduce the Covid-19 exposure, we will also still be working from home as much as possible; though we will be able to welcome you into our office by appointment only. New Health guidelines also applies, as does the new Guidance from our Partner Serviced Offices that we are part of that building's Community Health Advisory Notice.

We remain fully committed to supporting all of our customers, and are changing and adapting the way that we operate, enabling many of our staff to work remotely, and whilst our office’ doors are now open, we will continue to be available to you online, on the phone and via email, as we emerge from this extraordinary pandemic.

We continue prioritising support for our Commercial Business Tenants and our residential lettings customers; and look forward to welcoming new clients, as well as one of the thousands of clients that we have helped in the past; we are here to help, even if you just need a friendly voice to talk to.

It is very important that if you find yourself in a financially difficult situation, because your employment situation changes suddenly; and you are not able to pay rent or applied for Govt Furlough payments / Benefits / etc; you need to inform our letting team, as soon as possible.

We are able to negotiate some help, case-by-case, with consultation and advice. During these extraordinary times, we will accept UC/Benefits payments or Furlough Payments.

Not paying rent at any time has serious implications, and can lead to issues to cease a tenancy abruptly; and in rare occasions, rapid evictions.

We are very grateful to return back to our office, and for your understanding at this time, just as we are thankful to our ever-supportive staff and teams.

We will be in touch with you soon with further information and any updates will be posted on our Blog; but please bear with us as we work as quickly as we can, as we all adapt to this Coronavirus situation and the “new normal”.

   Kind regards,

Shimon Cregor,

Sand & City Properties, Newhaven team

>> contact us...

T: 0788 4448016

E: gndproperties@yahoo.com